FAQ

Answers to Your
Frequently Asked Questions

How can I enrol in a programme?

You can enrol through our online enrolment platform. If you're a new client and unsure about the appropriate level for your child, please use our lesson level finder or contact us. Our lesson coordinators are available to assist you via phone at (+852 2575 6279), email at swimming@harrywright.com.hk, or through our contact us page.

What age groups do your programmes cater to?

Harry Wright Swim School accommodates all ages and levels, starting from our Infant Aquatic Programme for children 4 months and older, the Learn To Swim Programme (Ability-Based), the Competitive Programme (Ability-Based), and the Adult Swimming Programme for those aged 18 and up.

How are fees structured, and what payment methods are accepted?

Lesson fees are paid upfront on a termly basis through our online enrolment platform. If you join after the term has begun, we pro-rate the fees based on the remaining number of lessons. We accept all major credit cards.

What are your cancellation and refund policies?

Once the course has commenced, fees are non-refundable. Withdrawals 21 days before the course start date receive a full refund. No refunds or make-up lessons are offered for missed lessons. For more details, visit our policies page.

What qualifications do your instructors hold?

Our instructors hold qualifications from internationally recognised swim governing bodies like AUSTSWIM and the American Swim Coaches Association. You can view our instructors and coaches on our website.

What are your Weather Policy for Rainstorm and Typhoon Signals?

For your children's safety, lessons will be cancelled under adverse weather conditions, following EDB and Hong Kong Observatory guidelines. No refunds or credits will be issued. Swimming lessons at school venues follow specific policies regarding weather conditions and cancellation timings. For more information, please visit our policies page.

At what age can my baby start?

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It is never too soon to introduce your baby to the water. Harry Wright Swim School Infant Aquatics Program caters for children aged 4 months to 4 years and there are many benefits for introducing your child to the water if parents adopt a gentle and sensible approach.

An early introduction to water:

  • All babies are born with a natural reflex action and early introduction to water stimulates these reflex actions. Most reflex actions disappear from babies from 6-9 months.
  • Early introduction encourages the natural development of voluntary arm and leg movements
  • Is a sure way to avoid fear of water, older children may avoid swimming because of this fear which may be difficult to overcome.
What about immunisation and health?

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Your baby's health and safety are our top priorities, both for their wellbeing and that of fellow swimmers. Here is a general guideline for parents when swimming with their baby:

  • Follow the guidelines set by the HKSAR Department of Health. We recommend that babies avoid swimming on the day they receive any immunisation shots or booster doses.
  • For the latest information on the Programme of Immunisation, please visit the HKSAR Department of Health's website: HKSAR Child Health Recommendations.
  • Babies with minor infections, such as runny noses, coughs, or slight fevers, should refrain from swimming until they fully recover.
How soon will my baby learn to swim?

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The emphasis on our classes is to introduce your child to the water environment through activities which ensure your child enjoys the water, feels relaxed and comfortable. We teach parents how to safely submerge and release your child and encourage voluntary arm and leg movement that allows your child to explore the water environment.

Will my baby be submerged?

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When your child is physically and emotionally ready they will be introduced to submersions. We submerge babies in a systematic and controlled way which reduces risk and anxiety. Only after a child displays signs of readiness will your child be submerged in a controlled way. The number, depth and length of these submersions are strictly controlled.

How long will lessons last?

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This depends on the facility in which you are being taught. Lessons in indoor heated pools last 40 minutes.

Do parents get into the pool with their baby?

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Absolutely! It is essential that you, as their primary caregiver need to be in the water. Babies look to their parent for comfort, they require your physical support during the activities, they often imitate parents and require your constant encouragement and praise. Finally swimming lessons should be seen as an opportunity for you to bond with your baby. This time should be seen as a special time for baby and parent

How should I prepare my baby at home?

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The best way to introduce your baby to water is the family bath at a time which best suits you and your baby. When you first start 'bath time' you may need the help of another adult to assist you while you practise holding your baby in the water. The water temperature should not be too hot, around 32-34 degrees is sufficient. Also make sure the air temperature is relatively warm.

Activity 1:

Parent reclines in the bath with your knees up. Place your baby on your thighs facing you. There body should be resting on your legs. Talk to them, smile with them, laugh with them, splash their belly and introduce toys with them. Your baby should enjoy the experience of being in the water with you.

Activity 2:

Parent reclines in the bath with knees up. Place the baby on their back on the centre of your chest, support your baby with your arms to ensure they do not roll over. Talk to them, smile with them, laugh with them, splash their belly and introduce toys with them. As your child becomes more confident you may recline further, support your baby with both arms and float them in the water with their ears submerged. Some babies may not like this position as they lose eye contact with their parent and water on their ears may be uncomfortable. If this is the case go back to activity 1 until the child displays they are ready to try this activity, remember slowly, slowly wins the race.

With patience and repetition your babies confidence will grow as will yours. If your child cries when trying any of the activities remove them from the water and try again in a couple of days.

Remember, never leave an infant alone in the bath under any circumstances and never ask an older sibling to look after a baby in the bath. Be very careful; of hot water taps while handling your baby.

What should I bring to lessons?

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To ensure a clean pool environment, it's important to prevent your baby from contaminating the water. We advise the following:

  • Avoid feeding your baby for at least one hour before swimming.
  • Ensure your baby wears a swimming-specific nappy to prevent any little accidents.

Splash About Nappy System

We recommend the double-layer system from “Splash About,” which includes:

  1. Nappy Liner
  2. Nappy Wrap
  3. Happy Nappy

This system features a reusable soft cotton wrap and a biodegradable liner. This eco-friendly approach is supported by Harry Wright Swim School to help reduce waste.

During cooler months, we also recommend using a wrap-around wetsuit to keep your baby warm. All items are available for purchase at: Splash About Products

Prepare your infant at the pool. Your baby may have an incident on the way to lessons so remember to always dress your infant at the facility and not at home.

Is there anything else I should know?

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Bring plenty of towels, have a drink and snack ready as they will be hungry and need to replenish their energy.

Remember to remove watches, bracelets, earrings and necklaces, this will avoid you scratching your baby

Always ensure your baby's mouth and face are held above water

And lastly do what you normally do at home, relax, smile, praise your baby and have fun.

What is the Difference Between Private and Semi-Private Swim Lessons?

In a private lesson, you receive one-on-one instruction with one swimmer and one coach, ensuring the coach’s full attention throughout the session. Private lessons are recommended for children with a fear of swimming or water, and they are also ideal for individuals with special needs.

Semi-private lessons are similar but include an additional swimmer, totalling two swimmers and one coach. You can still set and work towards individual goals while receiving substantial attention from the teacher, but these goals are pursued alongside another swimmer.

What are the Benefits of Private Swim Lessons?

Private swimming lessons offer the advantage of scheduling flexibility and the ability to tailor each class to your specific needs.

Why Should You Consider Semi-Private Lessons?

For siblings or friends of similar swimming ability, semi-private lessons of short duration can be preferable. Learning with a peer encourages social interaction, fostering bonding and making swimming more enjoyable.

Should I Choose a Group Lesson or a Private Lesson?

Every swimmer is unique and learns differently. The decision often depends on the specific needs of the individual swimmer. Some swimmers learn best by observing and imitating others, some are motivated by competition, while others prefer individual guidance from a teacher. By considering your child’s goals, you can determine the most suitable type of lesson. For instance, a swimmer who is very fearful of water may greatly benefit from the personal trust and comfort built through private interactions with a teacher or coach.